AI engagementClient withheldHealthcareGenerative AI Solutions

Turn enterprise data into answers you can trust, in plain language

a healthcare technology company · Global

>90%
less time to enable a report
hrs → min
most of a morning, down to under a quarter of an hour
10+ / 1
specialised agents, one Planner
E2E
data lifecycle integrated end to end
<1 qtr
kickoff to production
01 · The shift

From assembling data to asking a question

The value was always locked inside the data. It just took hours of manual work to get it out. Talk to Data removes the assembly line between a business question and a trustworthy answer.

Before

Manual assembly across disconnected systems

  • Analysts hand-pull metrics from the warehouse, reports and CRM, one source at a time
  • Hours spent reconciling terminology and stitching spreadsheets
  • Insight arrives late, and is hard to trace back to a source
  • Expertise trapped with a few specialists; the rest wait in a queue
After

One conversation, governed and sourced

  • Anyone asks in plain language and gets an answer in seconds
  • Every figure is pulled live from governed, single-source-of-truth data
  • Every answer is grounded, traceable, and tied to the right entity
  • The expert and the newcomer get the same trustworthy result

Drag the handle, or focus it and use the arrow keys.

02 · Architecture

One governed path from raw data to trusted answer

Four enterprise sources are unified into a governed data and knowledge layer, orchestrated by a single Planner Agent, and surfaced through one conversational interface — every layer platform-native and inside the enterprise network boundary.

governed path_5 layers
Enterprise warehouseData lakeAccount reportsEnterprise CRMLakehouseSemantic modelData dictionaryKnowledge baseParser · embedderPlannerData retrievalDomain agentAccount agentOnboardingCRMConversational UI
Hover or focus a node to trace everything it feeds.

Flow: the question enters the UI, the Planner routes it to the right specialist agent, the agent retrieves from governed data or the knowledge base, and a composed, sourced answer returns.

03 · How it thinks

Two minds in one agent

The same assistant switches between precision and judgement. It knows when you need an exact number and when you need a recommendation.

Mode
Mode 1 · Precision
Mode 1 · Precision

The Data Specialist

For exact figures, the agent runs a deterministic query against the governed semantic model. It only answers when the question is unambiguous — metric, entity and time period all present.

  • Returns precise, governed metrics, not approximations
  • Resolves the exact entity before touching the data
  • Refuses to guess: asks for what is missing instead

“What is the service rating for account 4821 in June?”

03b · Try it

Ask it something and watch it work

The routing, the two modes and the validation gate are all things the system does rather than claims about it. Pick a question and follow it through.

Mode
Precision
Slots
2 of 3 set
Routed to
—
Status
Waiting
LABEL_ COMPOSE THE QUESTION
Intent
runs a governed query
Metric
semantic model
Entity
Period
Load an example

What is the service rating for account 4821 in — period —?

PlannerData Retrieval

Why: a governed semantic-model metric; Data Retrieval runs it as a deterministic query

Change a slot to rewrite the question, then ask. Empty one and the Planner will refuse rather than guess.

  • One Planner routes; the specialists never talk to each other
  • Metric, entity and period required before any query runs
  • Every answer traceable to a governed source

A working model of the flow, with synthetic data. The third question is deliberately incomplete, so the gate fires instead of an answer — that behaviour is the point.

04 · Orchestration

A single Planner conducting a team of specialists

One central Planner Agent interprets intent and delegates to the right domain specialist — a deliberately flat, observable topology engineered to stay reliable within real platform limits.

Planner
Routing
Specialist
—
Topology
1 : 6
DataRetrievalDomainAgentAccountAgentOnboardingCRMKnowledgePlannerThe conductor

Planner Agent

Reads the question’s meaning, picks the right specialist, and composes one coherent, sourced answer from what comes back.

Semantic routingDelegationResponse composition
  • Data RetrievalGoverned metrics from the semantic model
  • Domain AgentRegulated-domain reasoning
  • Account AgentAccount-intelligence reports
  • OnboardingCustomer onboarding views
  • CRMCRM via a secure middle layer
  • KnowledgeSearch over curated documents
  • One hop from question to specialist — deliberately flat
  • Every route observable, so a wrong answer is traceable
  • Engineered to stay inside real platform limits
05 · Trust by design

Built so the answer is always the right answer

The biggest barrier to AI on enterprise data is trust. We engineered it in. The system would rather ask a question than risk a wrong one.

A validation gate, not a guess

Ambiguous questions are paused, not answered. The agent requires metric, entity and time before it queries, eliminating garbage-in, garbage-out.

The right entity, every time

A unique-identifier anchor maps each answer to the exact legal entity, so a number is never attributed to the wrong customer or facility.

Grounded and sourced

Answers are drawn from a single source of truth and a curated knowledge base — traceable, not improvised.

Enterprise security

Single sign-on with MFA, identity passthrough, and full network isolation keep every query inside the enterprise boundary.

06 · Proof

Delivered, and running in production

Beyond the headline efficiency gain, the platform is live, passing user acceptance, with an enablement playbook in the hands of business users. Figures below are banded.

>90%
less time to enable a report
10+ / 1
specialised agents under one Planner
E2E
data lifecycle integrated end to end
<1 qtr
kickoff to production
07 · Delivery

From kickoff to production in one quarter

A repeatable, low-risk path. The same method transfers to any data-rich enterprise.

  1. Phase 1

    Align and architect

    Kickoff, governance alignment, use-case prioritisation and architecture confirmation.

  2. Phase 2

    Foundation

    Cloud environment, repositories, CI/CD, platform setup and service configuration.

  3. Phase 3

    Data and knowledge

    Ingestion, semantic modelling, preparing data for AI, knowledge-base build and search indexing.

  4. Phase 4

    Agents and orchestration

    Planner flows, retrieval logic and backend integration across the agent and data platforms.

  5. Phase 5

    Experience and UAT

    Conversational UI, business walkthroughs, user acceptance testing and quality hardening.

  6. Phase 6

    Go-live and handover

    Final validation, documentation, enablement playbook and production readiness review.

08 · Why it transfers

The answers are already in your data.

Every data-rich organisation is sitting on the same advantage — most of it just is not reachable yet. The pattern proven here travels: govern the data, ground the AI, let agents do the legwork, and make it answerable in plain language. The domain changes; the approach does not.

Next

Talk it throughBook some time with the people who built this