AI engagementClient withheldHealthcareGenerative AI Solutions

Clinical case review moved from hours to under half an hour, without adding headcount

a clinical diagnostics provider · Global

5×+
faster case review
30k+ hrs
specialist-hours returned a year
01 · The challenge

Capacity was capped by the people qualified to review

Case review was manual, slow and tightly regulated. Every additional unit of throughput meant another qualified specialist, and specialist capacity was the constraint on the entire service.

Manual by necessity

Every case was read end to end by a qualified specialist. There was no step that could simply be skipped without changing what the review meant.

Slow, and slow in a way that compounds

Hours per case put a hard ceiling on daily throughput, and the queue absorbed every fluctuation in demand.

Regulated, so speed alone was never the answer

Any change to how a case is reviewed has to hold up under scrutiny. Faster is only useful if the result is still defensible.

02 · The shift

The system does the reading, the specialist does the judging

Amaris built clinical-grade AI scoring around the existing review pipeline, keeping a qualified specialist in the decision path. That division is what makes the speed-up acceptable in a regulated setting.

Before

Throughput priced in specialist hours

  • Every case read end to end by a qualified specialist
  • Hours per review, with the queue absorbing every demand spike
  • More throughput meant more headcount, with no other lever
  • Specialist time spent reading, not deciding
After

Scored by the system, decided by the specialist

  • The system reads and scores; the specialist reviews and decides
  • Under half an hour per case review
  • Throughput rose with no additional headcount
  • Specialist time moved to the judgement the role exists for

Drag the handle, or focus it and use the arrow keys.

03 · Move the volume

Watch the constraint move with the case load

Capacity used to be priced in specialist hours. Set the weekly volume and the two staffing curves separate in front of you.

Peak week
400 cases
Cleared a week · before
360
Cleared a week · after
1,800
Worst queue · before
1,840
LABEL_ SET THE OPERATION
100 – 1,500 a week
1 – 4 h, in quarter hours
1 – 40 people
Hours per review, after — held at the published band: under half an hour0.5 h · fixed
Demand through the year
a flat book — the peak week is the average week

Peak week 400 cases against a base of 400 — the roster has to cover the peak, not the base.

backlog_1,840 → 0
Before · 2.5 h a reviewAfter · 0.5 h a review
Weeks 1 to 46, scale topping out at 1,840 cases waiting. The queue carries over week to week and never falls below zero.
Specialist hours in the peak week · before34 full-time specialists
1,000 h
Specialist hours in the peak week · after7 full-time specialists
200 h
27
fewer specialists needed to cover the peak week
36,800
specialist-hours returned across the year
36 → 0
weeks the queue exceeds one week of work — before 36, after 0
  • A qualified specialist still makes every decision
  • Throughput rises without a hiring round
  • The reading is what moved, not the judgement

Your inputs, round assumptions, your arithmetic — 30 review hours per specialist per week over 46 working weeks, with the after-review time held at the published band and every lever capped at the range printed beside it. This models the shape of the result. It is not the engagement’s measurement, and the published figures remain 5×+ faster and 30k+ hours a year.

Your inputs and round assumptions, not the engagement’s measurement. The published figures stay banded at 5×+ faster and 30k+ hours a year.

03 · Proof

Capacity returned, without a hiring round

Figures below are banded and rounded down from the measured result.

5×+
faster case review
30k+ hrs
specialist-hours returned a year
04 · Why it transfers

Wherever a qualified human is the bottleneck, this shape applies.

Every regulated review process eventually runs into the same wall: the only way to do more is to hire more of the hardest people to hire. The pattern proven here — let the system do the reading, keep the qualified human on the decision — lifts the ceiling without moving the accountability. The domain changes; the division of labour does not.

Next

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